Jim Page

Jim Page

Experienced IT Leader and Engineer

Dallas/Fort Worth Area, TX

about --

Information Technology professional with 26 years of progressive and diversified technical and management experience.
Well rounded experience including, but not limited to, management, design, implementation, and support of I.T. resources and projects.
A proven track record when it comes to solving large complex issues with efficient I.T. solutions while keeping directly in line with business needs.

Experience --

Principal DevOps Engineer

Epsilon

Jul 2015 - Present
Dallas/Fort Worth Area

Architected and supported project infrastructure and applications in various Windows and Linux Cloud and On-Premise environments.
Architected Epsilon's Chef and Puppet Configuration Management systems, Jenkins Build Environments, ELK Stacks, AWS EKS Proof of Concept, and Sensu Monitoring environments.
Continuous Integration (CI/CD) experience using tools such as Jenkins, Github, Azure Devops, MSBuild / MSDeploy, Powershell, Ruby, and Bash.
Experience with a variety of Cloud based platforms and technologies in AWS, Azure, and Rackspace.
Implemented, documented, and maintained DevOps and best practice methodologies, support policies and procedures, and mentoring in a globally distributed team.

Manager

New Relic, Inc.

Sep 2014 - May 2015 - 9 mos
Portland, OR

Successfully lead a Team of 9 Application Support Engineers to provide an outstanding Customer Support experience to New Relic’s Windows .NET based customers across a 24x7 environment.
Strategized with leadership and other teams to create a complete support vision.
Collaborated with team members to iterate and implement standardized processes and best practices.
Lead weekly team meetings to promote expectation setting, customer centric knowledge sharing, and inclusiveness.
Provided morale boosting activities through team outings and lunches while encouraging workplace fun/humor.
Measured quality of Servant Leadership and Employee Engagement through quarterly NPS surveys.

Manager

Rackspace, the Open Cloud Company

Jan 2011 - Aug 2014 - 3yr 8 mos
San Antonio, Texas Area

Successfully lead a Team of up to 23 personnel comprised of Windows and Linux Administrators to provide Customer Support to Rackspace’s largest and most complex Enterprise customers in a 24x7 environment.
Ensured team members had the proper training, processes and tools necessary to support Rackspace Enterprise customers consistently.
Interviewed, hired, and on-boarded many new employees to the Enterprise team.
Coached employees through monthly 1:1 sessions, bi-annual review sessions to help accomplish their personal career goals.
Provided technical and communication development to all members of the team.
Promoted numerous members of my team into various roles including 1 Manager and 6 System Engineers.
Served as a technical and process escalation point for employees and customer account relationship teams.
Reviewed technology requests and worked with direct reports to schedule and complete projects. Liaised with other departments and direct reports to assess client needs and provide solutions.
Improved quality and performance of the team through development of internal metrics and prioritization of incoming work.

Education --

University of Missouri-Saint Louis

Management Information Systems
1996 - 1996

Arkansas Tech University

Music Education
1992 - 1993

Conway Hight School

High School Diploma, General Studies
1991 - 1992