Information Technology professional with 28+ years of progressive and diversified technical and management experience.
Comprehensive experience in management, architecture, implementation, and support of technology resources.
A proven track record for solving complex issues with efficient solutions that uplift business needs.
Targetbase
Oct 2022 - Current
Dallas/Fort Worth Area
Streamlined cloud infrastructure resources, Azure DevOps repositories and pipeline configurations.
Built and supported infrastructure in AWS and Azure environments on various Serverless, Windows, and Linux platforms.
Redesigned documentation and process standards for efficient implementation and support of cloud infrastructure.
Deployed code for applications, websites, and Azure Infrastructure as Code using Terraform.
Implemented numerous qualitative improvements to ensure better stability and a secure infrastructure.
Epsilon
Jul 2015 - Sep 2022 - 7 yrs 3 mos
Dallas/Fort Worth Area
Architected and supported infrastructure and applications in various Windows and Linux AWS, Azure, and On-Premise environments.
Architected Chef and Puppet Configuration Management Systems, Azure DevOps and Jenkins Build Environments, ELK Stacks, EKS, and Sensu Monitoring environments.
Continuous Integration (CI/CD) experience using tools such as Jenkins, Github, Azure Devops Classic and Yaml-Based build pipelines, MSBuild / MSDeploy, Powershell, Ruby, and Bash.
Experience with a variety of Cloud based platforms and technologies in AWS, Azure, and Rackspace.
Implemented, documented, and maintained DevOps and best practice methodologies, support policies and procedures, and mentoring in a globally distributed team.
New Relic, Inc.
Sep 2014 - May 2015 - 9 mos
Portland, OR
Successfully lead a Team of 9 Application Support Engineers to provide an outstanding Customer Support experience to New Relic’s Windows .NET based customers across a 24x7 environment.
Strategized with leadership and other teams to create a complete support vision.
Collaborated with team members to iterate and implement standardized processes and best practices.
Lead weekly team meetings to promote expectation setting, customer centric knowledge sharing, and inclusiveness.
Provided morale boosting activities through team outings and lunches while encouraging workplace fun/humor.
Measured quality of Servant Leadership and Employee Engagement through quarterly NPS surveys.
Rackspace, the Open Cloud Company
Jan 2011 - Aug 2014 - 3yrs 8 mos
San Antonio, Texas Area
Successfully lead a Team of up to 23 personnel comprised of Windows and Linux Administrators to provide Customer Support to Rackspace’s largest and most complex Enterprise customers in a 24x7 environment.
Ensured team members had the proper training, processes and tools necessary to support Rackspace Enterprise customers consistently.
Interviewed, hired, and on-boarded many new employees to the Enterprise team.
Coached employees through monthly 1:1 sessions, bi-annual review sessions to help accomplish their personal career goals.
Provided technical and communication development to all members of the team.
Promoted numerous members of my team into various roles including 1 Manager and 6 System Engineers.
Served as a technical and process escalation point for employees and customer account relationship teams.
Reviewed technology requests and worked with direct reports to schedule and complete projects. Liaised with other departments and direct reports to assess client needs and provide solutions.
Improved quality and performance of the team through development of internal metrics and prioritization of incoming work.
Management Information Systems
1996 - 1996
Music Education
1992 - 1993
High School Diploma, General Studies
1991 - 1992